What Clients Say About UCS
In our satisfaction surveys we ask for feedback on the positive aspects of the counseling experience and ways we can improve our services. A few representative examples are listed below for the positive aspects of the counseling experience that we received in the 2008-2009 school year:
- UCS was extremely helpful. Honestly I think that talking to my counselor and receiving feedback and an open ear has kept me here at Truman. Visits were always professional yet very comfortable.
- I really liked how my counselor did not tell me what I should do, but helped me realize it on my own.
- My experience with UCS was great. I was having trouble handling the stress of being a senior and balancing everything. My counselor really helped remind me that I was not the only one feeling overwhelmed and then suggested ways I could calm myself down. I feel like I can better deal with stress now. Sometimes it was just helpful to talk about it.
- Very understanding and it made me feel that I was doing something positive to help improve my situation. This was the first time I have sought counseling and my experience with UCS has convinced me that should I ever need help again I will feel comfortable going to UCS.
- UCS gave me an opportunity to talk about the stress and pressure of my life without feeling self-conscious.
- The social aspect to group therapy helped me the most because I’m not a very social person and hadn’t had much experience in the past.
In regards to feedback we received for ways to improve the services at UCS, we received a much smaller percentage of feedback in this area and most of the comments were actually compliments. The following are a few representative examples of what we received in the 2008-2009 school year:
- I was a little anxious at the beginning because I wasn’t sure anyone was going to be able to see me. It sounded like there were a lot of people who needed service and my chances weren’t great.
- I don’t think there is enough information about UCS around campus. People generally do not get help when they need it, so more information may be helpful to some.
- I understand that this is not preventable, but by the time I went to my appointment, the crisis I was facing had cleared up. So the fact that it takes so long to get in was not beneficial for me.
- It was not a knock against my counselor but it took me a bit to get comfortable, just in that I had a counselor previously who knew how I worked and I was a bit disheartened I couldn’t meet with that person again. I’m happy with how it turned out.
The table below summarizes several UCS counselor characteristics that were rated by student clients.
|
Rating (1-5) |
|
|
Helped me achieve my goals
Felt comfortable with my counselor Worked within my worldview Safe environment that was confidential Counselor was professional Counselor was supportive Counselor was flexible Counselor was collaborative Counselor was caring Satisfied with services I received Would recommend counselor to others Would recommend UCS to others Would use counselor again Would use UCS again Better student due to counseling Better person due to counseling Important to have UCS at Truman |
4.36
4.75 4.63 4.86 4.78 4.83 4.69 4.68 4.85 4.61 4.75 4.79 4.70 4.71 3.93 4.25 4.96 |