What Clients Say About UCS

In our satisfaction surveys we ask for feedback on the positive aspects of the counseling experience and ways we can improve our services. A few representative examples are listed below for the positive aspects of the counseling experience that we received in the 2006-2007 school year:

“Helped me clearly identify the issues I was experiencing and provided me with efficient methods of solving those issues. I liked the fact that I wasn’t expected to buy into every little word the counselor stated and was encouraged to try to think of my own methods that would be efficient. It has been an awesome experience.”
“At difficult times in life I would reflect back on something me and my counselor would talk about and it would help me get through things. I would apply our revelations to real life situations and could see things from a different light.”
“Great experience. Thank you so much. I wish I would have taken advantage of this service in my previous years at Truman.”
“The group aspect both allowed me to see that others share my problems and can relate and taught me to confide in others. It was nice to have one day a week when it was okay to have problems and not feel the need to hide them.”
“It was good to be able to be open and honest and communicate with someone on a real level. It definitely helped me discover things (good and bad) about myself that will do nothing but benefit me in the future. The whole experience was comfortable and I’m glad I did it.”
“I always felt very welcomed and comfortable when coming to my sessions. I was able to open up much more than I could to anyone else and I was so pleased that what I said was heard and that I received tons of feedback and help.”
“My counselor helped put my life into the perspective I needed to take charge and change it. I really feel better with counseling and feel empowered to change my life. It was great!”
“My counselor was an angel in disguise. They helped me deal with my problems and gave me hope for the future. I think my counselor was professional and courteous, seemed to really care about my progress and treated me like a human being. Thank God I came here when I did, my counselor was a breath of fresh air in my life.”

In regards to feedback we received for ways to improve the services at UCS, we received a much smaller percentage of feedback in this area and most of the comments were actually compliments. The following are a few representative examples of what we received in the 2006-2007 school year:

“When scheduling my appointments sometimes it was hard to find day time hours – perhaps having one night a week with extended hours.”
“Maybe advertise in different ways – I just suggest that because I think your services could help so many people.”
“This entire experience was much different (in a good way) than I had anticipated it being and I can’t think of anything that would make it better.”
“It seems like everything is well organized and that privacy is well-respected, so as long as that stays the same, I don’t think there is much to improve on”
“The only thing that would make UCS better would be having a shorter waiting list for counseling, though I understand this would be difficult to remedy”
“It’s the toughest door to walk through. I don’t know how to break down those barriers but many students are flat out afraid to come here for some reason. I had an awesome counselor and an awesome life-altering experience”

The table below summarizes several UCS counselor characteristics that were rated by student clients.

Item	Rating (1-5)
UCS staff treated me with courtesy	4.96
My counselor understood my concerns	4.69
I felt safe & comfortable with my counselor	4.74
I was able to be open and honest with my counselor	4.72
Counseling helped me better understand myself	4.59
Counselor helped me better understand others	4.29
Counseling helped me gain self esteem	4.32
Counseling helped me improve my communication skills	4.10
Counseling helped me find solutions to the problems that were troubling me	4.52
My coping in daily life improved as a result of counseling	4.50
I was satisfied by the service I received from UCS	4.73
I will call on UCS if I need help in the future	4.80
I would recommend UCS to others	4.81
My personal functioning improved as a result of counseling	4.39
My academic functioning improved as a result of counseling	3.90